Finding value from AI in big companies comes down to people, not technology

AI SUMMARY

# AI ROI Depends on Organizational Culture, Not Just Technology Futurist Amy Webb argues that large enterprises are failing to generate meaningful returns from AI investments because organizational dysfunction—including "learned helplessness" and excessive risk aversion—prevents effective implementation, meaning success depends on changing company culture and decision-making processes rather than upgrading technology. Webb's analysis suggests that without addressing these human and structural barriers, even well-funded AI initiatives at major corporations will continue to underperform relative to their substantial capital expenditures.